Billing Terms and Conditions

Last updated: 21 September 2026

This document sets out how payment and billing work for orders placed with Sigillum Apparel.

1. Accepted payment methods

We accept the following:

Credit and debit cards: Visa, Mastercard, American Express
Shop Pay
Apple Pay and Google Pay
PayPal

All payments are processed in United States dollars (USD).

2. Payment processing

Payment is captured at the time your order is placed. Because every garment is produced to order, production begins only once payment has cleared. If a payment is declined or fails, the order is not confirmed and nothing is produced.

3. Pricing and currency

All prices on this site are shown in United States dollars. Prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.

Where applicable, taxes, duties and any other charges are calculated and displayed at checkout before you complete payment. Orders shipped outside the United States may be subject to import duties or taxes levied by your country, which are not included in your order total and are the customer's responsibility.

4. Secure payment processing

Checkout is encrypted and payments are handled by established payment providers. We do not store your card number and never have access to your full payment details.

5. Refunds and chargebacks

Refunds are issued in accordance with our Returns and Refunds Policy. Approved refunds go back to the original payment method within 5 to 10 business days.

If you believe a charge is wrong, contact us before raising a chargeback and we will look into it straight away. Unauthorised or fraudulent chargebacks will be investigated and disputed.

6. Fraud prevention

We reserve the right to cancel, refuse or hold any order suspected of fraud or unauthorised activity. We may request additional verification for high-value or flagged orders.

7. Changes to these terms

We may update these Billing Terms and Conditions at any time. Changes take effect when posted on this page with a revised last updated date. Continued use of the site after a change constitutes acceptance of the updated terms.