FAQ

Answers to what we are asked most. If yours is not here, email us and we will reply within 1 to 2 business days.

How long will it take to receive my order?

Every garment is produced to order, so the total has two parts.

Production (handling time): 3 to 7 business days before your order is dispatched.

Transit time after dispatch:

United States: 3 to 5 business days
Canada: 9 to 14 business days
Rest of world: 7 to 14 business days

Estimated delivery, in total: 6 to 12 business days for the United States, and 10 to 21 business days for international orders. These are estimates and not guarantees. Business days exclude weekends and public holidays.

Full detail is in our Shipping Policy.

Do you offer free shipping?

Yes. Shipping is free on every order we accept, with no minimum spend. There is nothing to add at checkout. Our Shipping Policy lists the destinations we currently ship to.

Where is Sigillum Apparel located?

We are a United States based label operating out of Rancho Mirage, California, shipping to customers in every destination listed in our Shipping Policy.

Do you ship internationally?

Yes. Shipping is free to every destination we currently serve. The full list is in our Shipping Policy. Orders shipped outside the United States may be subject to import duties or taxes levied by your country, which are not included in your order total.

Do you have a physical store?

No. We are an online-only label, which is what allows us to keep runs small and ship internationally without a retail markup.

What if my order arrives damaged or defective?

Contact us within 7 days of delivery with a photograph of the item, and we will arrange a replacement or a full refund at no cost to you, including any return shipping. See our Returns and Refunds Policy.

Can I cancel my order after it is placed?

Email us with your order number as soon as possible. We will cancel free of charge if your request reaches us before production has started, and we aim to action cancellation requests within 12 hours. Because garments are produced to order, we cannot cancel once production has begun, but the item can still be returned under the terms above once it arrives.

What is your return policy?

Every item is printed to order specifically for you, so we do not accept returns or issue refunds for change of mind. That includes where the wrong size or colour was selected at checkout. If your order arrives damaged, defective, misprinted or is not what you ordered, contact us within 7 days of delivery and we will arrange a replacement or a full refund at no cost to you, including return shipping.

When will I receive my refund?

Once your return reaches us and has been inspected, approved refunds are issued to the original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the credit.

Do you offer exchanges?

We do not process direct exchanges. If you need a different size or color, place a new order for what you want.

What if my order is lost, or shows as delivered but has not arrived?

If your tracking shows no movement and the estimated delivery date has passed, contact us within 7 days of that estimated date so we can raise a claim with the carrier. If the parcel is confirmed lost in transit, we will replace it or refund it in full.

If tracking shows the order as delivered but you cannot find it, check with neighbors and your local postal service first, then contact us within 7 days of the delivery date. We will help you investigate, but we cannot replace or refund an order the carrier has recorded as delivered.

How do I track my order?

Tracking details are emailed to you as soon as your order is dispatched. If tracking has not updated within 7 business days of dispatch, contact us and we will investigate with the carrier.

Can I place a bulk order for a business or organization?

Yes. Email us with "Business" in the subject line and tell us the quantity and the pieces you are interested in, and we will come back to you with pricing.