Shipping policy
Shipping Policy
Last updated: 21 September 2026
Production
Our products are made to order. Each item is printed individually after your order is placed, which avoids waste and unsold inventory. Production takes 3 to 7 business days before your order is dispatched.
Orders placed on a weekend or public holiday begin processing on the next business day.
Phone number for international orders
For orders shipped outside the United States, our fulfillment partner requires a contact phone number before dispatch. Please give a phone number at checkout. If one is missing, the order is held until we can confirm it with you, and orders held for more than 90 days are disposed of by the fulfillment partner. Giving a number at checkout avoids this delay.
Shipping costs
Shipping is free on every order we accept, with no minimum spend. There is no shipping charge to add at checkout.
Destinations we ship to
We currently ship to the following destinations:
Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates, United States.
If your country is not listed, we are not able to accept your order at present. This list can change, so please check back if you would like to order from somewhere not shown here.
Shipping times
Estimated delivery times after dispatch:
- United States: 3 to 5 business days
- Canada: 9 to 14 business days
- Rest of world: 7 to 14 business days
Estimated total delivery, including production: 6 to 12 business days for the United States, and 10 to 21 business days for international orders.
These are estimates, not guarantees. Delays can occur in transit, during peak periods, or due to customs processing. Business days exclude weekends and public holidays.
Tracking
You will receive a confirmation email when your order is placed, and a further email with tracking details once it has been dispatched. If tracking has not updated within 7 business days of dispatch, contact us and we will investigate with the carrier.
Customs, duties and taxes
Orders shipped internationally may be subject to import duties, taxes and customs fees levied by your country. These charges are the customer's responsibility and are not included in the order total or shipping cost. We have no control over these charges and cannot predict their amount. Customs authorities may also delay delivery, which is outside our control.
Refusal to pay customs charges may result in the parcel being returned or destroyed, and such orders are not eligible for a refund.
Lost or undelivered orders
If your tracking shows no movement and the estimated delivery date has passed, contact us within 7 days of that estimated date. That is the window our carrier and fulfillment partner allow for raising a claim, and reporting inside it lets us pursue it on your behalf. If the parcel is confirmed lost in transit, we will replace it or refund it in full.
If tracking shows your order as delivered but you cannot find it, check with neighbours and your local postal service first, then contact us within 7 days of the delivery date. We will help you investigate, but we cannot replace or refund an order the carrier has recorded as delivered.
Incorrect addresses
Please check your shipping address carefully at checkout. We cannot reroute an order once it is in production. If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, we will contact you to arrange reshipment at your cost.
Contact
Sigillum Apparel
36101 Bob Hope Drive, Suite E5 #1091
Rancho Mirage, CA 92270, United States
Email: apparel@sigillumalexio.com
Phone: +1 (209) 209-9660